Australian Defence Credit Union Difference

What is a Credit Union?

A credit union is created up of members who each and every own an equal share of the company and are basically shareholders.

Unlike banks, credit unions have no external shareholders to pay within the form of dividends, and as such, do not commonly seek to maximise and make substantial profits or capital gains.

This implies that as opposed to paying out profits in the type of dividends to shareholders, we reinvest the profits back into our home business, ensuring our members are rewarded with more competitive merchandise, services and fees.

The Australian Defence Credit Union Difference

As a credit union, we exist for the benefit of our members. The requires of our member’s drive all of our decisions and our people strive to deliver an outstanding consumer service knowledge each time.

We're committed to improving the normal of living of our members by encouraging savings, producing loans offered in the lowest probable price, and providing other services to suit the banking requirements of our members and their families.

We meet these requires by understanding our members and designing merchandise and services to suit. Most importantly, we listen to our members and use your feedback to improve our service.

As a mutual organisation, owned by, and run for the benefit of its members, we also look to build a positive impact on the local communities.

As a shareholder, each member has an equal say in how their credit union operates.

The Mutual Banking Code of Practice

The Mutual Banking Code of Practice is how credit unions and mutual creating societies will deliver on their pledge to usually put members 1st.

The Code contains 10 promises that outline how we'll do this.

Our 10 important promises to you:

1. We will be fair and ethical in our dealings with you

2. We will focus on our members

3. We'll provide you with clear info about our goods and services.

4. We'll be responsible lenders

5. We'll deliver high customer service and standards

6. We will deal fairly with any complaints

7. We will recognise member rights as owners

8. We will comply with our legal and market obligations

9. We'll recognise our impact on the wider community

10. We'll support and promote this Code of Practice.

Australian Defence Credit Union has more than 50 years expertise in delivering banking services to our members.

We strive to assist our members better manage their capital by providing competitive interest rates and keeping fees and charges at a reasonable level.

As a mutual economic institution our profits are re-invested back into the credit union so that you can present our members using the following rewards.

A full range of competitively priced merchandise and services

A Relationship Reward that rewards you

Handy 24 hour access to your funds

Useful and understanding service

Who Can Join?

Even though we specialise in delivering banking services to the defence community, anyone can join ADCU, no matter exactly where you work or live.

With Australian Defence Credit Union, as soon as you develop into a member, you're normally a member. This mean that regardless of how your circumstances alter, your membership will constantly stay.

To develop into a member, all you must do is total the Application for Membership and obtain a $2.00 share. (This share is refundable should you ever determine to resign your membership).