Q: If I load a future BPAY payment, how many times will it try to debit my payment?
A: On the web Banking will attempt to debit the cash 5 times. If sufficient funds are not accessible after the fifth attempt, the payment won't be produced.
Q: What exactly is the cut-off time for BPAY payments I desire to be produced currently?
A: Payments produced before four pm (Eastern Standard Time) on a business day are going to be forwarded on exactly the same day. Payments created following this time will be forwarded on the next working day.
Q: Why do I get a message saying my Client Reference Number is invalid?
A: Please check your bill to guarantee you have entered the number properly. Assure you've not entered any spaces among the numbers. In case you nonetheless get the message, please get in touch with the payee and check the particulars.
Q: Why do I get a message saying my biller number is invalid?
A: BPAY payments can only be employed to pay bills bearing the BPAY logo. Please check your bill to make sure the logo appears. Also, please check your bill to assure you've entered the biller number properly.
Q: How can I check that a BPAY payment has been created?
A: You may check that it has been processed from your account by viewing transaction details on your account. Details of your BPAY payments will seem along with any other transactions you've created.
Q: Why hasn't my BPAY payment gone via?
A: This can occur if you did not click the 'Confirm' button on the BPAY - Confirmation screen. Cleared funds should be available within your nominated account for the payment to be produced. In case you have scheduled a payment to be made in the future, you must assure that you will discover adequate funds in your account to cover the payment on the day before the payment is due.
Q: What happens if I make a mistake with a future dated payment or need to cancel it?
A: Click on the Future Payments button. All future dated payments are listed. You now have the choice to view, modify or cancel a future dated payment.
1.Click the Modify button to view or modify details of a future dated payment.
two.Click the Delete button to delete, and as a result cancel a future dated payment.
3.Right after you have deleted or modified the payment, click the Confirm button.
Q: If I cancel my On-line Banking access, will this cancel my BPAY payments?
A: No. Should you no longer wish to create future-dated BPAY payments, you'll need to cancel any loaded payments before requesting cancellation of your on-line banking access. ^
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